Call Centre Executive
Maintain a productive working environment within front officeMonitor Appointment & Customer Follow-up SystemCheck on No Show RateEnsure Front Office personnel are appropriately dressed and ready for work on timeAssist Service Advisors in handling tough customersTake all necessary actions to resolve customer complaints in the shortest possible time.Ensure a safe working environmentEnsure clean and orderly Reception & Customer LoungeEnsure that 7-Step Customer Care Process is strictly followedAcknowledge Good Performance & Conduct Regular Front Office personnel meetings.Ensure the front office operation meets the requirements of the local environmental regulationMaintain clear and open communication between Front Office & Service ShopLead, Control and motivate the Front Office PersonnelTo Conduct repair order review on regular basis and track missing repair order100% Usage of Toyota Dealer Management System.Keep Service Advisors informed of possible sales and profit opportunitiesEnsure High Quality Service StandardsEnsure 4S through Service Reception, Lounges, Diagnosis Bays and parking Bays
Skill Required
Ensure that the Customer Service Department contributes to customer satisfaction by providing optimal customer care.
Promote the Dealers Service Departments Capabilities & Strengths
Determine Customers Needs & Plan as per Demands
To achieve CPUs and Labor revenue targets
Achieve Targeted Service Appointment Rate
Identify Potential Marketing Opportunities Promote Dealer Service benefits to potential customers
Continuous Improvement towards Increase of Market Share
Innovative Plan for Increasing Service & Service parts Sales
Qualified as Level - 2 Service Advisor
Minimum Five years of Experience as a Service Advisor
Experienced in Good Customer Handling Skills
Good Public Relation Skills, Leadership & Communication Skills
Good Time Management & Administrative Skills
Additional Skills
Good Communication skills
Desired Candidate Profile
Graduation & above
Age: 20 - 25 Years
Preferably worked in Automobile Dealership/Service Industry
Preferably worked in Service
Good to know English
Must be from Coimbatore
Dealer Profile
Annamalai Toyota aims to play a major role in establishing Toyota brand and its standard in and around Chennai.
Annamalai Toyota's growth since inception can be attributed to one simple yet important aspect of its business philosophy "Putting the Customer First"
For more details Visit:
http://www.toyotadealersjob.com/job-listing.aspx?jobKey=2734
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