Dear all,
HCL Technologies is conducting a MEGA WALK-IN DRIVE for the Non-Technical & Technical Candidates .
Candidates who are tired of working in a BPO or Other Industry can make use of this opportunity with HCL TECHNOLOGIES!!
Please find the below Job requirement & Description .
Job requirement :
Eligibility :
B.E/B.Tech/BCA/M.E/M.Tech/MCA in computers or technical background (Other graduates please do not apply).Other Graduates/Diploma holders who has experience into technical support BPO or IT infrastructure domain are eligible.Years of Experience required: 0.6 months to 6 years in any industry.
Designation : IT Analyst/ Sr. IT Analyst, IT Specialist/ Sr. IT Specialist (Based on experience).
Domain : IT Infrastructure.
Primary role : Providing core IT Infrastructure support to the GLOBAL Clients.
Provide hardware / software / network problem diagnosis / Applications/ Operating systems/ resolution via telephone/email/chat for customer's end usersRoute problems to internal 2nd and 3rd level IT support staff.Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.Administer and provide User account provisioning.Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps;Provide level 1 or level 2 remote desktop support and perform other activities based on SOPsRoutine maintenance updates with other IT staff and business units.
Keep a track on all unresolved incidents / tickets and follow up with different support team until the closer, within defined SLA timelines.
Will be working on Server Monitoring, Hardware Monitoring, Network Monitoring, Backup Monitoring, Batch Job (Job Scheduler), ITSM Tools (Remedy, Service Now) etc.These are the standard tools we use for DC Monitoring. It is not necessary in all project we will have these tools.
NOTE :
1. FRESHERS are not eligible
2. Excellent English communication is mandatory
How to Apply: Walk in to the below mentioned venue if you find yourself suitable.
Venue :
HCL Technologies Ltd
Sterling Technopolis: -
HCL Comnet Limited,
4/293, Sterling Technopolis,
Old Mahabalipuram Road,
Kandanchavadi
Opp Max showroom
Walk in Date: 21 st , 22 nd & 23 rd Jan 2015
Walk in Timing: 1 pm to 3 pm
Contact person: Naren
Documents to carry :
Updated CV with the "Naren" marked on top
Copy of this mail
Govt Auth ID Proof copy
Passport size photograph
NOTE :
Do Not Apply to this, or wait for the call letter, If you find yourself suitable walk-in to the below venue .
Candidates who have got selected already kindly ignore and pass it to your friends or colleagues.
Please carry all the above docs to the venue.
Thanks & Regards ,
Naren
narendrarahul.b@hcl.com
HR Recruitment team
HCL Technologies
Please find the below Job requirement & Description .
Job requirement :Eligibility :
B.E/B.Tech/BCA/M.E/M.Tech/MCA in computers or technical background (Other graduates please do not apply).Other Graduates/Diploma holders who has experience into technical support BPO or IT infrastructure domain are eligible.Years of Experience required: 0.6 months to 6 years in any industry.
Job Description :
Designation : IT Analyst/ Sr. IT Analyst, IT Specialist/ Sr. IT Specialist (Based on experience).
Domain : IT Infrastructure.
Primary role : Providing core IT Infrastructure support to the GLOBAL Clients.
Provide hardware / software / network problem diagnosis / Applications/ Operating systems/ resolution via telephone/email/chat for customer's end usersRoute problems to internal 2nd and 3rd level IT support staff.Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.Administer and provide User account provisioning.Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps;Provide level 1 or level 2 remote desktop support and perform other activities based on SOPsRoutine maintenance updates with other IT staff and business units.
Keep a track on all unresolved incidents / tickets and follow up with different support team until the closer, within defined SLA timelines.
Will be working on Server Monitoring, Hardware Monitoring, Network Monitoring, Backup Monitoring, Batch Job (Job Scheduler), ITSM Tools (Remedy, Service Now) etc.These are the standard tools we use for DC Monitoring. It is not necessary in all project we will have these tools.
NOTE :
1. FRESHERS are not eligible
2. Excellent English communication is mandatory
How to Apply: Walk in to the below mentioned venue if you find yourself suitable.
Venue :
HCL Technologies Ltd
Sterling Technopolis: -
HCL Comnet Limited,
4/293, Sterling Technopolis,
Old Mahabalipuram Road,
Kandanchavadi
Opp Max showroom
Walk in Date: 21 st , 22 nd & 23 rd Jan 2015
Walk in Timing: 1 pm to 3 pm
Contact person: Naren
Documents to carry :
Updated CV with the "Naren" marked on top
Copy of this mail
Govt Auth ID Proof copy
Passport size photograph
NOTE :
Do Not Apply to this, or wait for the call letter, If you find yourself suitable walk-in to the below venue .
Candidates who have got selected already kindly ignore and pass it to your friends or colleagues.
Please carry all the above docs to the venue.
Thanks & Regards ,
Naren
narendrarahul.b@hcl.com
HR Recruitment team
HCL Technologies
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