Service Reliability Engineer, Assoc
Job Number:
Job Number:
1542865
Primary Location
India-Karnataka-Bangalore
Yahoo is a guide focused on making users' daily habits inspiring and entertaining. By creating highly personalized experiences for our users, we keep people connected to what matters most to them, across devices and around the world. In turn, we create value for advertisers by connecting them with the audiences that build their businesses.
A Little About Us
Production Engineering ensures that Yahoo's products and services are available 24x7, extremely fast at massive scale for hundreds of millions of users, across devices, and around the world. Our team consists of the operations centers, service reliability engineers, business continuity (BCP), and global service management. We are inspired to systematically improve our customer experience and along with our Development partners to increase the speed and quality in which we build and operate our products, platforms, and infrastructure. We approach our craft with a proactive, positive and enthusiastic attitude, while maintaining an open environment where creativity and development are encouraged in an effort to strategically improve Yahoo’s reliability.
India-Karnataka-Bangalore
Yahoo is a guide focused on making users' daily habits inspiring and entertaining. By creating highly personalized experiences for our users, we keep people connected to what matters most to them, across devices and around the world. In turn, we create value for advertisers by connecting them with the audiences that build their businesses.
A Little About Us
Production Engineering ensures that Yahoo's products and services are available 24x7, extremely fast at massive scale for hundreds of millions of users, across devices, and around the world. Our team consists of the operations centers, service reliability engineers, business continuity (BCP), and global service management. We are inspired to systematically improve our customer experience and along with our Development partners to increase the speed and quality in which we build and operate our products, platforms, and infrastructure. We approach our craft with a proactive, positive and enthusiastic attitude, while maintaining an open environment where creativity and development are encouraged in an effort to strategically improve Yahoo’s reliability.
A Lot About You
Yahoo’s Service Reliability Engineering team is seeking a talented “Rapid Response Engineer” to play a vital role in a team that runs critical operations and systems engineering for Yahoo most popular internet sites including Mail, Messenger, Sports, Finance, Games, News, Entertainment and many others.
This position requires an aggressive troubleshooter who can multitask on problems of varying difficulty, priority and time-sensitivity. This versatile position requires familiarity with all the support concepts of busy web sites: Systems and database administration; Networking; Process troubleshooting; QA and rollout automation.
Ideal candidate will possess a broad range of computer science skills. The candidate must be persistent, result oriented, and a self starter.
Your Day
Identify the priority and criticality of incoming alerts and prioritize appropriately
Diagnose & repair issues using critical knowledge of Apache, UNIX processes, MySQL and related technologies within the OSI stack
Track issues through the ticketing systems and follow through to resolution
Utilize monitoring tools to proactively identify issues and trends
Write clear and concise operational runbooks
Escalate significant issues to service, network or other operations engineers
Lead by example, deliver results and eliminate missed opportunities
Identify the priority and criticality of incoming alerts and prioritize appropriately
Diagnose & repair issues using critical knowledge of Apache, UNIX processes, MySQL and related technologies within the OSI stack
Track issues through the ticketing systems and follow through to resolution
Utilize monitoring tools to proactively identify issues and trends
Write clear and concise operational runbooks
Escalate significant issues to service, network or other operations engineers
Lead by example, deliver results and eliminate missed opportunities
You Must Have
Strong knowledge of UNIX systems and hands on commands
Knowledge on web servers, DNS, firewalls, TCP/IP and other protocols
Excellent problem solving skills
Strong written & oral communication skills are essential. Proven ability to write bugs, test cases, problem reports
Strong knowledge of UNIX systems and hands on commands
Knowledge on web servers, DNS, firewalls, TCP/IP and other protocols
Excellent problem solving skills
Strong written & oral communication skills are essential. Proven ability to write bugs, test cases, problem reports
Would Love To Have
BS/ BTech in Computer Science
Ability to rapidly learn and assimilate knowledge of complex software and systems, and apply understanding of system architecture when planning operational tasks and strategy
Demonstrable experience in one or more languages such as: shell scripting, Perl, PHP, or Java or C is also a plus
Experience with statistical analysis of defects and system performance a plus
Strong knowledge of TCP/IP networking, SMTP, HTTP, load-balancers, highly available network servers
BS/ BTech in Computer Science
Ability to rapidly learn and assimilate knowledge of complex software and systems, and apply understanding of system architecture when planning operational tasks and strategy
Demonstrable experience in one or more languages such as: shell scripting, Perl, PHP, or Java or C is also a plus
Experience with statistical analysis of defects and system performance a plus
Strong knowledge of TCP/IP networking, SMTP, HTTP, load-balancers, highly available network servers
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