Technical Support Consultants (voice/non - Voice) - Fresher
Job location: Chennai
Description
-Responsible for answering customer queries regarding technical issues and abide by the prescribed norms
-Candidate with a flair for computer troubleshooting and an aptitude for Customer Support
-Configuration of computer peripherals
-Basic Hardware & Networking knowledge
-Basic software knowledge
-Knowledge in hardware fundamentals, operating systems and networking
-An aptitude for troubleshooting of desktops / laptops / tablets / palmtops
-Installation of windows & MAC
-Operating Systems; Windows 9x, 2K, XP
Requirements
-Any Graduate/ 10+2+3 Certificate Holder (Fresher)
-3 Year Diploma Holders
-Any Graduate / Under graduate holing minimum of 6months of International BPO experience.(Tenured)
-Keyboarding Skill (WPM : 25 - 30) Accuracy (85%)
-Prior experience (6 months or above) with an international BPO would be an added advantage.
-Willing to relocate to Chennai
Communication Skills
-Verbal: Fluent in English
-Written: Good written skills in English.
-An aptitude for customer service and computer troubleshooting
Sutherland Global Services is a multinational IT Enabled and Business Process Outsourcing (BPO) company, specializing in Integrated BPO solutions across Customer Lifecycle and Back-office Lifecycle Management services. Having started operations in 1986 in Rochester, New York, Sutherland now employs over 30,000 professionals offering "RightSourcedTM" seamlessly blended services from its 31 delivery centers in India, the United States, Philippines, Eastern Europe, Canada and Mexico. By integrating highly trained people with state-of-the-art technology and proven business methodologies, Sutherland collaborates with leading F500 clients to help them excel in their industry and maximize their customer lifetime value. People are our assets and we invest in training you to be ready for the job and also provide with multiple career options within Sutherland to cater to your growth and aspirations.
Apply now >
http://www.sutherlandglobal.com/careers-SGS-Apply.aspx?ID=IN
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