Job location: Chennai
Salary: 2,00,000 - 3,25,000 P.A
Walkin drive for Junior Engineer - Product Support (International Voice Process) on 14th July to 17th July 2015 at Chennai
&
At Coimbatore on 17th&18th July15 at HCL CDC
Venue:
HCL CDC,
100feet road,
Gandhipuram,
Coimbatore.
Landmark: Behind Kalyan Jewellers,100 feet road,Coimbatore.
Walk-in time : 10:00 AM
Venue :
Chennai :
HCL Technologies,
107 Harris Road,
Navin's WSS Towers,
Pudupet, (Near Casino Theatre)
Job Description:-
Assist Customers over the phone, with Technical troubleshooting by providing Excellent Customer Service Assist Customers over the phone, with Order Provisioning, Order cancelation, delayed orders, expedites, etc.
Trouble shooting for Broadband related issues.
Setting up wireless connection on Laptops and Desktops.
Connectivity issues with ops Modem, Routers, Hubs and Switches.
Dealing with network connectivity LAN , WAN and MAN.
Checking the exchange line issues / outages / fixing appointment with the technician at UK.
Skill set required:-
Highly confident communicators with excellent interactive ability.
Tailors tone and communication style to the customers needs.
Offers clear explanations.
Demonstrable call control skills.
Culturally aware with good intercultural skills.
Crafts appropriate responses to customer objections and uses strategies to repair communication.
Speaks standard business English in a neutral accent with no mother tongue influence
Highly sentient.
Ability to identify and respond appropriately to customers emotions.
A high level of professional integrity with a tendency to do the right thing.
Tenacity in dealing with complex problems.
An analytical thinker, showing the ability to make decision and solve customer problems with minimal supervision.
Other Benefits Include:
*Opportunity of fast track career growth.
*International Standard Facilities.
*Regular Get together and other cultural programs.
*Doorstep Pick-up and Drop available.
Shifts: Rotational Shift / 24*7
*Performance Appraisal Once in a year.
*Opportunity to do MBA while working with HCL.
*Opportunity to do PGDM from IMT Ghaziabad.
*Career Progression Programs.
*Incentives
*Process Allowance
*Overtime Allowance
Experience: 0 to 3 years - Both Freshers and Experienced candidates are eligible
Qualification: Any Graduate (BE/B.Tech / Arts and Science-Any stream) / Under Graduate (2015 / 2014 or previous year Passed outs) / candidates with backlogs up to 4 papers can also apply / Diploma holders(10+2+2 only).
Shift : Rotational Shift ( Including Night Shift)
Selection Procedure:-
HR Round
VnA round
Kindly Mention Arun Kumar SV - as Source / Reference at the top of your CV
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