Job Description
India's leading e-commerce company. redBus.in is a leader in online bus ticketing domain. Immediate requirement for Customer support executives for Bangalore location.
Job Specifications:
This is an individual role responsible for providing assistance to customers calling redBus for various reasons like booking tickets, cancelling tickets or with any other service request. This client facing role is a crucial aspect of the redBus branding, hence needs to maintain utmost professionalism while interacting with customers.
Primary Tasks:
Keep customer first.
To promptly book customer tickets and disseminate information on new offerings, availability of seats, promotional schemes etc.
Deliver world class customer service and build customer satisfaction and loyalty.
Provide effective and timely resolution to a range of customer inquiries and follow them up to final resolution.
Meet all quality standards.
Complete call logs and reports.
Strive to provide end to end one-call solution to every customer that he/she talks to.
Qualification:
Preferably a graduate.
Skills and Specifications:
Excellent communication (oral & writtern), interpersonal skills.
Self-motivated and flexible to work in shifts (only morning and evening shifts )
Should have negotiation skills to deal with different kinds of customers and different situations.
Customer centric.
Should be able to work as a team member.
Linguistic Skills:
**Candidate should be very fluent in speaking English, Hindi & any 1 South Indian language ( Tamil, Telugu & Kannada )
Interested candidates walkin to the below mentioned venue for face to face discussion.
Walkin dates: 23 Mar to 27 Mar 2015
Timing: 10AM to 1PM
Contact Person: Arun
Venue:
redBus No. 310, 3rd Main,
7th Cross, Domlur Layout,
Opposite to Canara Bank,
Bangalore, Karnataka - 560071.
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