Associate Technical Operations
Location: Bangalore, Karnataka, IN
Job Description :
The Associate, Technical Operations in the Operations and Technology Group is responsible for the support of all electronic publishing systems, document management systems, repositories and peripheral components which support those systems. This individual supports systems utilized by external customers and internal employees to support regulatory outsourcing activities.
Key Accountabilities
Assist team with on-going systems management activities, and managing customer expectations around software functionality, stability and maintenance.
Provide advanced paper and electronic publishing troubleshooting as needed to support publishing activities and facilitate software bug troubleshooting with software technical support for the PAREXEL LIQUENT InSight and SmartDesk products.
Computer software setup, installation and configuration.
Software testing and troubleshooting, including application issue and resolution, and document and process analysis.
Documentation of work activities including system validation, troubleshooting activities, and internal work requests.
Provide advanced PDF and Word troubleshooting as needed to support publishing and authoring activities, products and clients.
Maintain familiarity with current and future global regulatory submission standards. Understand departmental interpretations and best practices.
Execute publishing system validation tests following documentation.
Qualifications :
Bachelor’s degree or equivalent experience in technology or life sciences-related discipline.
Few years’ experience in and industry-related environment
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